Last Updated: January 05, 2025
Please read these Terms of Service (“Terms”) carefully before using the Xeofi.com website and CRM service (the “Service”) operated by Neesites (“us”, “we”, or “our”).
1. Acceptance of Terms
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.
2. Description of Service
Xeofi.com is a Software as a Service (SaaS) CRM platform designed for managing client services on MikroTik routers. The Service provides:
- Automated provisioning of internet services.
- Management of client connections and disconnections.
- Automated billing and invoicing.
- Automated SMS communications.
- Client management tools.
3. Service Regions
The service is designed for use globally in regions that accept or are compatible with integration partners listed on our home page at (https://xeofi.com). Users without use or access to such integrations may experience limited functionality or payment options.
4. Hosting Options
4.1 Self-Hosting Option
- Client maintains full control over their system and data
- We store only basic company information for account management
- Client is responsible for their own data security and backup
- Minimum system requirements:
- 8GB RAM
- 8 Core CPU
- 50GB Storage
- System requirements may increase based on the number of client services managed on MikroTik
- Client is responsible for ensuring their infrastructure meets or exceeds these requirements
4.2 Partial Hosting Option
- Client provides their own database
- We host the system infrastructure
- We store only company information
- Client maintains responsibility for database security
4.3 Full Hosting Option
- We provide complete hosting services
- Data is secured and not shared with third parties
- We maintain system security and backups
- For data collection, processing and storage please refer to our privacy policy
5. Payment Terms
5.1 Payment Methods
- We accept paypal, direct bank transfer and m-pesa
- Additional payment methods may be added in the future
- Transactions may be processed in USD or KES
5.2 Billing
- Billing is conducted on a monthly basis
- Fees are non-refundable unless otherwise stated
- Prices are subject to change with notice
6. User Obligations
You agree to:
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Comply with all applicable laws and regulations
- Use the Service only for legitimate business purposes
- Not attempt to circumvent any security measures
7. Service Availability and Support
- We strive for 99.9% uptime for hosted services
- Technical support is available 24/7 with a 1-hour SLA response time
- Maintenance windows will be communicated in advance
- Emergency support procedures are in place
8. Intellectual Property
- The Service and its original content are protected by copyright
- Clients retain ownership of their data
- We grant a limited license to use our software
9. Termination
We may terminate or suspend access to our Service immediately, without prior notice, for:
- Violation of these Terms
- Non-payment of fees
- Illegal or unauthorized use
- System abuse
10. Limitation of Liability
To the maximum extent permitted by law:
10.1 Direct Damages
- Our total liability is strictly limited to refunding the amount paid for the current month’s service only, and only if the service was paid for
- No liability will be accepted for unpaid services
- Refunds are at our sole discretion and must be claimed within the affected month
10.2 Indirect Damages
We are not liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits or revenue
- Loss of business opportunities
- Business interruption
- Loss of anticipated savings
- Loss of goodwill or reputation
- Loss or corruption of data
- Cost of replacement services
- Network or system downtime costs
- Client compensation costs
- Any damages resulting from service interruptions
- Any damages from data breaches affecting your clients
10.3 Third-Party Services
We are not responsible for:
- MikroTik router performance or failures
- Payment gateway service interruptions
- Internet service provider issues
- Hosting provider incidents
- Any other third-party service failures
10.4 Force Majeure
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Power failures
- Network attacks
- Government actions
- Civil unrest
11. Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of any material changes via:
- Email notification
- Service announcement
- Website notice
12. Governing Law
These Terms shall be governed by the laws of Kenya, without regard to its conflict of law provisions.
13. Contact Information
For questions about these Terms, please contact us at:
- Email: [email protected]
By using our Service, you acknowledge that you have read and understand these Terms and agree to be bound by them.
